Front Desk Manager (Royal Caribbean International)

Location: Miami
Posted on: November 11, 2024

Job Description:

At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise line industry, RCI is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative, award-winning fleet of ships visiting five continents, each offering adventurous ways to explore the globe, this is a great opportunity to let your career set sail.

We are currently seeking Front Desk Managers to join our team! This position will "Deliver the Wow" through industry leading service, while continuously striving to exceed hospitality industry standards. Potential candidates must have at least one year front of house supervisory experience in a hotel, resort or cruise line.

More than 40,000 people have already selected Royal Caribbean International to be their employer and so should you!

Reports to: Guest Services Manager



Responsibilities include (but are not limited to):

* Leading a team of individuals who will deliver focused, extraordinary customer service and proactively address guest feedback and provide guest resolution

* Maintaining a detailed knowledge of guest ratings and comments for owning issues and coaching and mentoring team members

* Responsible for participating in boarding process and documentation review, balancing operational needs between Financial and Guest Services through good communication to optimize guest comments and ratings, training team members and responding to guest concerns in a considerate and professional manner

* Assists in compiling shore side reports as needed and meeting forecasted budget expectations

* Maintains knowledge of ship's regular events and special functions to provide guests with accurate information

* Through excellence in leadership, also consistently supporting Royal Caribbean International's Gold Anchor standards.

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