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Retention Specialist

Company: VirtualVocations
Location: Fort Lauderdale
Posted on: November 6, 2024

Job Description:

A company is looking for a Retention and Customer Service Representative.



Key Responsibilities:

Handle high volume calls from customers requesting to cancel services and provide solutions to retain them
Utilize sales experience to upsell and negotiate offers to save customers
Maintain knowledge of company policies and products to effectively address customer concerns


Required Qualifications, Training, and Education:

2+ years in a sales role with a focus on customer retention
2+ years of call center customer service or sales experience
High school diploma, GED, or some college experience
Ability to work with multiple screens and programs simultaneously
Private, distraction-free workspace with high-speed internet access

Keywords: VirtualVocations, Fountainbleau , Retention Specialist, Other , Fort Lauderdale, Florida

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