Sales & Service Specialist
Company: Disability Solutions
Location: West Palm Beach
Posted on: October 14, 2024
Job Description:
Welcome to Gordon Food Service! We are excited that you are
thinking about opportunities with us, and we have an amazing story
to share. See below for a quick glance of who we are and the impact
you could have on the food service industry. There's a seat at our
table for you...Position Summary:Provides Gordon Food Service (GFS)
customers with timely, proper maintenance on equipment within the
market area and effectively manages parts and equipment expenses.
Penetrates sales of existing accounts and maintains existing
chemical and beverage dispensed business and supports sales in
assigned territory. Essential Functions:
- Coordinates and performs scheduled installs and preventative
maintenance and service according to GFS' predetermined standards.
- Interprets maintenance manuals, schematics, and wiring
diagrams, and repairs equipment, utilizing knowledge of electronics
and standard test instruments and hand tools.
- Penetrates existing service accounts to grow territory sales
and completes a territory schedule that is maintainable.
- Develops and maintains industry expertise. Provides appropriate
equipment and technical support to Product Specialists and Customer
Development Specialists (CDS). Supports the company-preferred
equipment.
- Utilizes Metrx/Mobile software to log all field activity and
completes all paperwork in a timely manner.
- Establishes rapport and communicates professionally with
internal and external customers.
- Establishes goals in support of department initiatives to
include reducing expenses, increasing productivity, increasing
sales growth, and improving reporting.
- Utilizes time effectively to reach weekly, monthly, and yearly
goals. Plans each day accordingly to meet the daily work
plans.
- Provides emergency services on a 24 hour, 7 days a week basis.
Efficiently provides follow-up on requested projects.
- Provides appropriate equipment and technical support to Product
Specialists and Customer Development Specialists (CDS). Supports
the company-preferred equipment.
- Communicates changes or opportunities to the Regional Field
Service Manager, Product Specialists and CDS involved.
- Serves as a resource or contact for the department to assigned
areas of responsibilities.
- Performs in-service pertaining to equipment use and
operation.
- Performs cycle counts on parts and equipment inventory.
- Attends and participates in appropriate meetings.
- Adheres to the mission and cornerstone values and applicable
practices of the organization.
- Maintains knowledge of current trends and developments in the
field by reading appropriate books, journals and other literature
and attending related conferences, seminars, etc. Maintains peer
relationships in the field to share issues and ideas.
- Performs other duties as assigned.Knowledge / Skills /
Abilities:
- Mechanical Aptitude - displays strong mechanical aptitude;
adheres to all electrical, plumbing, health and sanitation codes;
adheres to safety protocols. Knowledge of products, equipment, and
tools needed to complete the tasks required of this job
(install/maintain/fix). Ability to correctly interpret maintenance
manuals, schematics, and wiring diagrams
- Sales & Marketing - Knowledge of principles and methods for
showing, promoting, and selling products or services, including
marketing strategy and tactics, product demonstration, sales
techniques.
- Customer Service - Knowledge of principles and processes for
providing customer services. This includes customer needs
assessment, meeting quality standards for services, and evaluation
of customer satisfaction; ability to display professional quality
work and service.
- Active Listening - Giving full attention to what other people
are saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
times.
- Problem Solving - Identifying moderate problems and reviewing
related information to develop and evaluate options and implement
solutions. Refers to supervisor, manuals, policies and practices
for guidance.
- Critical Thinking - Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
- Judgment and Decision Making - Considering the relative costs
and benefits of potential actions to choose the most appropriate
one.
- Communication - Ability to convey and receive information
effectively through speaking, writing, and listening.
- Coordination - Adjusting actions in relation to others'
actions; able to prioritize and order work based on need or
importance
- Physical Abilities and attributes - ability to perform physical
aspects of the job, including heavy lifting of machines. Must have
a professional appearance and proper hygiene.
- Human Relations - Must be a team player, goal oriented,
self-motivated, with a positive attitude and strong work ethic.BE
PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO
US!Gordon Food Service values our customers and understands that
their success is largely dependent upon their workforce. To
demonstrate our commitment to our partnership, we will require any
candidate who works for a Gordon Food Service customer to provide a
letter of support from their management if they are selected for
the interview process.Gordon Food Service is an equal opportunity
employer.All qualified applicants and employees will receive
consideration for employment, or in terms or conditions of
employment, without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, status as a
protected veteran, or status as a qualified individual with
disability. The EEO is the Law poster is available here:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you require reasonable accommodation for any part of the
application or hiring process due to a disability, please submit
your request to talent@gfs.com and use the words "Accommodation
Request" in your subject line. Please keep in mind this method is
reserved for individuals who require accommodation due to a
disability.All Gordon Food Service locations are
tobacco-free.Gordon Food Service is a drug-free workplace and drug
tests all employees.
Keywords: Disability Solutions, Fountainbleau , Sales & Service Specialist, Sales , West Palm Beach, Florida
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